Sunday, January 25, 2009

Effective Communication Skills (Post #1)

This topic is one of those that always trips me up. The answer seems to be just SO VERY obvious, but when I try to jot down the points on (e)paper, I find my mind blank.

Anyway, with a little disciplining and some help from our common buddy Google, I noted a few solid points:

The most obvious answer is that effective communication helps express oneself clearly. Everyone from a wet and/or dirty-bottomed baby calling for attention to a company CEO barking orders needs to be able to express themselves with clarity in order to get things done as desired. The need for effective communication becomes more acute in a workplace because of the constant need and opportunities encountered to make new contacts and to strengthen existing bonds. Another important – and quite intangible – connection between good communication skills and a sense of personal well-being is in self-confidence. Knowing that one can express and defend ideas, and interact well with colleagues is perhaps as important as having ideas and colleagues in the first place.

Finally, effective communication skills help prevent misunderstandings. The popular George Bush-Condoleezza Rice conversation might be overly simplistic, at times inane, and more to do with semantics, but it shows how hilariously confusing things can get when two people simply find themselves unable to follow each other's words! That’s enough reasons for us to strive for effective communication skills. But if you’ve got more, put them on in the comments!

3 comments:

  1. Wow, u had used an interesting example " Everyone from a wet and/or dirty-bottomed baby calling for attention to a company CEO..." to give us an idea about how effective communication is important to us. A very unique way to write the example. Another live example on Geroge Bush is really a cool way to let us know that we definitely need effective communication skills to express our intention.

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  2. Haha. I like the video a lot. It add a little humor to why effective communication is important. Perhaps what I can infer from the video is that to effectively communicate with each other, it would be better to see each other face to face. That is why non-verbal communication is part of effective communication. This helps to build an understanding between each other. As we can see in the video, George Bush is getting irritated and conflicts can arise. So having effective communication skills can resolve some of these problems.

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  3. Sandeep, thanks for your lively and astute post!

    I enjoyed the video on YouTube, which reminds me of a joke I read on the internet sometime back (reposting it here to share):

    Caller : Hello, can I speak to Annie Wan ?
    Operator : Yes, you can speak to me.
    Caller: No, I want to speak to Annie Wan!
    Operator: You are talking to someone! Who is this?
    Caller: I'm Sum Wan .And I need to talk to Annie Wan! It's urgent.
    Operator: I know u are someone and u want to talk to anyone! But what's this urgent matter about?
    Caller: Well just tell my sister Annie Wan that our brother, Noe Wan was involved in an accident. Noe Wan got injured and now Noe Wan is being sent to the hospital. Right now, Avery Wan is on his way to the hospital.
    Operator: Look if no one was injured and no one was sent to the hospital from the accident that isn't an urgent matter! You may find this hilarious but I don't have time for this!
    Caller: You are so rude! Who are you?
    Operator: I'm Saw Lee.
    Caller: Yes! You should be sorry. Now give me your name!!

    The video and the joke are hilarious illustrations on why and how miscommunication can occur, but certainly good 'lessons' and reasons for us to perfect our communication skills!

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